Corporate Consumer Responsibility

OISHI cares and values consumers by creating products and services that are in good quality and worthwhile. This includes providing safe service, educating and providing accurate information, as well as having customer service representatives to take care of customers when problems arise. All of these are to build consumer confidence. The details are as follows:

(1) Safe Service
Due to the situation of the COVID-19 epidemic in 2021, OISHI has adjusted the model of services to suit the situation to create confidence and safety for consumers as follows:
- Health checks for all employees before starting work and arrange for all employees to be tested for COVID-19.
- All employees are required to wear masks and gloves while performing their work and clean their hands for at least every 30 minutes. As for the cashiers, they spray alcohol on their hands every time after receiving the change.
- Screening customers in front of the restaurant by measuring their temperature before entering the store for service.
- Provide alcohol to wash hands for customers at the entrance-exit points and various areas in the restaurant.
- Arrange seats to have a distance of at least 1-2 meters between people.
- Products and raw materials that come into the restaurants are sterilized before they are stored
- Central equipment available at the counter is replaced every hour, and strict measures are in place for cleaning utensils and equipment.
- Clean tables, chairs and other equipment with disinfectant every time after customers finish using the service.
- Clean floors, hallways and counters in the restaurant with disinfectant cleaners.
- Create a contactless food ordering system (QR Order) by scanning the QR code from the staff or the table with a smartphone. Customers can choose to see the menu displayed on the customer's phone and press order. The system will then send the list to the kitchen to prepare the food items according to the information received.
- Contactless Payment is an alternative way to pay for both dine-in and home delivery by scanning a QR code that appears on the statement, which shows the amount of money to be paid immediately upon completion of the scan. This is to facilitate customers and increase efficiency in making transactions for merchants as well as helping to reduce cash management and shorter transaction times.

(2) Quality and Worthwhileness of Products and Services
OISHI Restaurant focuses on the quality of food that is fresh, clean, safe and worthwhile for consumers in terms of quality, quantity and price, to provide consumers with the highest satisfaction. It offers food both in buffet style with a wide variety of food choices for unlimited amount at reasonable prices and a la carte service that caters to different needs of customers. As for ready-to-cook and ready-to-eat food products, OISHI EATO, and OISHI Green Tea beverages, they have been carefully selected raw materials and good packaging to produce quality, clean and safe products, as well as continually developing and maintaining product quality. Consumers can therefore trust and believe in the quality of OISHI products that are truly worth the price.

(3) Labeling of Products and Services
OISHI products will have information on the product label or on the packaging in accordance with international standards and criteria set by the Office of the Consumer Protection Board (OCPB) in order to provide consumers with accurate information, as well as showing the mark to consumers to be aware of the quality and safety standard certification for decision making in purchasing products. It also provides other useful information to customers such as nutrient and nutritional information through Guideline Daily Amounts (GDA) labeling, Nutrition Table, Nutrient Benefits, and the Healthier Choice Logo.

(4) (1.4) Marketing Communications and Customer Privacy
OISHI offers special privileges with personalized marketing strategies (Personalized Marketing) through the form of displaying messages on the customer's mobile phone (Push Notification) to members of the BevFood Application and/or E-Coupon, which can choose to send to the entire member base or to specific individuals/groups that match the target group of each marketing promotion. At the same time, a Centralized Database system has been set up to support the Personal Data Protection Act (PDPA). The customer's information will be kept confidential, not disclosed to outsiders and unrelated parties, and do not use the customer's personal information in a way that is inappropriate or not beneficial to the consumer.

(5) Satisfaction Surveys and Receiving Feedback from Customers.
OISHI has created a QR Survey at the end of restaurant receipts to collect information about customers who leave comments, suggestions and feedback. If there is any problem that the customer scores lower than the specified standard, there will be an email informing the service shop immediately to fix the problem and notify the operation to be completed within the period specified in each topic. Every opinion is therefore an important source of information that will be analyzed, screened, in order to develop, improve and help the organization to respond to customer needs faster and more efficiently.